Automatic is only available in the U.S right now. We're working hard to support other countries!
Why is Automatic only available in the US?
Automatic uses many US-only data services like gas station locations and prices, 911 call center locations, and road data. We'd like to support other countries in the future.
Can multiple people share cars?
The Automatic app supports up to five cars per user, but each needs its own Automatic Link. Multiple users can share cars, each with their own trip timeline and drive score.
What if I switch cars?
A single Automatic Link works with every car we support. They're all different and we're working hard to test them all, but telling us which car you have when you pre-order helps us know which models to test first. We'll only charge you once we know your car is supported and your Link ships.
Is my car supported?
Automatic is designed to work with almost every gasoline (non-diesel) car sold in the US since 1996. When you pre-order, just select your car from the list, and we'll make sure it's supported before we ship your Automatic Link. If you think your car is missing, please contact us. Also, we'll only charge you once your Link has shipped.
When is the Automatic app available?
The Automatic app for iPhone 4S and 5 will be available for download from the App Store once the Automatic Link ships in May. Android users can download the app from Google Play in the Fall.
What about Windows Phone and Blackberry?
Sorry, we don't currently have plans to build an Automatic app for either platform.
What happens if I drive without my phone?
The Automatic Link and your phone work together to become your Smart Driving Assistant. If you don't have your phone with you, Automatic doesn't work. For privacy reasons, the same thing happens when anyone drives the car without the Automatic app on their phone.
Do I have to open the Automatic app every time I drive?
Nope, that's the magic of Automatic! Once you set it up, everything just works. When you drive, your phone connects to your car's Automatic Link and disconnects when you walk away.
Does Automatic impact my phone's battery life?
Automatic uses Bluetooth® Low Energy and sophisticated energy-saving algorithms, so you shouldn't notice a decrease in your phone's battery life. The Automatic app needs Location Services and Bluetooth® to be on, which do use some battery power. (These are probably already on if you use other mapping apps or Bluetooth® devices.)
Is the Link hard to install?
Not at all. All you need to do is plug it into your car's Onboard Diagnostics Port (OBD). The location of this port depends on the car, but it's usually below the steering wheel, right around the foot pedals. During setup, the Automatic app helps you find it and guides you through the process.
Does Automatic charge a monthly fee?
No, all you need is the Automatic Link and a smartphone with an active data plan. There's nothing more to buy.
I'm on a limited data plan. How much data does Automatic use?
Very little, about 5MB per month. That's about the size of 3 photos.
Is my data private?
What about an Android version?
Sorry to leave you hanging. Automatic for Android is in the works and will ship this fall. You can still pre-order now though.
Are software updates included?
Absolutely! You'll update the Automatic app the usual way, through the App Store. Even better, the Automatic Link will update itself over-the-air (OTA) to get the latest features and bug fixes.
Can I use Automatic while my phone is paired with another Bluetooth® device?
Yes! Automatic works seamlessly with other Bluetooth® peripherals like a Bluetooth® headset or your car's hands-free calling system.